Pricing
Support Ticket SLAs
SLAs apply to Support tickets only. Billing, Sales, General, and Security tickets are free (best-effort).
-
Free (no SLA)
Queue; best effortFreeOpen Ticket
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$ – 48h SLA
Within 2 business days$29.00Open Ticket
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$$ – 24h SLA
Within 1 business day$59.00Open Ticket
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$$$ – Same-Day
Same day (4h remote triage)$119.00Open Ticket
| Tier | Response | Remote triage | Credit to on-site |
|---|---|---|---|
| Free | Best effort | No | — |
| $ | Within 2 business days | Yes | Yes |
| $$ | Within 1 business day | Yes | Yes |
| $$$ | Same day (capacity permitting) | Yes (4h) | Yes |
On-Site Services
Most on-site visits are billed at a straightforward hourly rate. Parts/materials extra. We’ll quote before work.
- Standard tech visit (1h minimum)
- Handyman/maintenance (1h minimum)
- Smart home installs: priced by scope
How on-site booking length works
- Choose any available time slot (usually 1 hour). It reserves our arrival/work window on the calendar.
- You pay for actual on-site time, not the slot you clicked. There’s a 1-hour minimum; beyond that we bill only the time we’re there.
- If it runs longer than the slot, we’ll confirm the extension on-site. If the calendar can’t fit, we’ll schedule a follow-up—no penalties.
- If it finishes early, your invoice reflects the shorter time—no penalties.
- Parts/materials are separate and approved with you before purchase.
Tip: If you expect a bigger job (e.g., 2–3 hours), you can book a longer block to keep the calendar accurate. We’ll still invoice for actual time.
By booking you agree to our Work Agreement.