Help Desk
Pick a category, then (for Support) choose a priority. Free tickets go to the community queue; paid SLAs jump the line during support hours.
Step 1 — Choose a category
Step 2 — Choose priority
Priority: Free (no SLA) · Queue; best effort — Free
SLA is a response target, not resolution. If we miss it, the fee converts to account credit.
SLA is a response target, not resolution. If we miss it, the fee converts to account credit.
No SLA required. We usually reply within one business day. Security reports are triaged quickly during support hours.
Remote vs On-Site
Tickets are for remote/async issues. Need installations or hardware work?
Book On-Site.