Terms of Service & Acceptable Use

Last updated October 13, 2025

Welcome to Constant Reality. By booking service, opening a ticket, or using our site, you agree to these terms.

1) Services

• We provide technology support, on-site services, and repair/maintenance as described on our site.
• Some work may require access to your equipment, premises, or accounts; you authorize us to perform the requested work.

2) Estimates, billing, and payment

• We provide estimates when possible; final invoices reflect actual time/materials.
• Invoices are due upon receipt unless noted. Late/unpaid balances may pause service.
• Parts/materials may require prepayment. Returned/special-order items may incur restocking fees.

3) Scheduling & cancellations

• Please give reasonable notice to reschedule or cancel bookings.
• No-shows or late cancellations may incur a fee.

4) Customer responsibilities

• Back up important data before service whenever possible.
• Provide safe access and accurate information about the issue, environment, and equipment.

5) Warranty & limitations

• We stand behind our workmanship; if something isn’t right, contact us and we’ll make it right where feasible.
• We are not liable for indirect or consequential damages, data loss, or issues arising from pre-existing faults.

6) Acceptable Use (tickets, messages, attachments)

• No illegal content/activity, harassment, hate, or doxxing.
• No malware, exploits, or credential sharing you don’t own/control.
• Only submit materials you have a right to share for support purposes.
• We may decline, remove, or report content that violates this policy.

7) Intellectual property

You grant us a limited license to use information you provide (logs, screenshots, configs) solely to deliver service. All materials we provide (reports, scripts) remain our IP unless otherwise agreed.

8) Governing law

These terms are governed by the laws of the state where we operate (e.g., Georgia), without regard to conflicts of law.

9) Changes

We may update these terms; continued use after changes means you accept the updated terms.

Contact

Questions? Email support@constantreality.com or call (678) 561-0226.