Privacy Policy

Last updated October 13, 2025

At Constant Reality, we only collect what we need to deliver service and support. This notice explains what we collect, how we use it, and your choices.

Information we collect

• Account & contact: name, email, phone, addresses you provide.
• Tickets & bookings: issue descriptions, messages, attachments, appointment details.
• Billing: invoice and payment records. If you pay online, processing is handled by our payment provider; we do not store card numbers on our servers.
• Site usage: basic logs (IP, user-agent) for security and troubleshooting. We may use cookies to keep you signed in and remember preferences.

How we use information

• Provide and improve support, on-site services, and scheduling
• Send service updates (tickets, bookings, invoices) and account notices
• Prevent fraud, secure our systems, and comply with legal obligations

Sharing

We do not sell your personal information. We may share limited data with service providers (e.g., payment processing, email delivery) strictly to perform our services, under contract.

Retention

We retain records as long as needed for service, accounting, and legal requirements. You can request deletion of non-required data; some records (e.g., invoices) must be kept for compliance.

Your choices

• Update your profile in the dashboard.
• Control cookies in your browser settings.
• Contact us to request access, correction, or deletion where applicable.

Security

We use reasonable administrative and technical measures to protect data. No method of transmission or storage is 100% secure.

Children

Our services are not directed to children under 13, and we do not knowingly collect their data.

Changes

If we make material changes, we’ll update this page and adjust the “last updated” date.

Contact

Questions? Email support@constantreality.com or call (678) 561-0226