Work Agreement v2025-01
Plain-English summary first. The detailed terms follow. Questions? (678) 561-0226.
- Actual time billed. There’s a 1-hour minimum for on-site; after that you pay only the time we’re there. If it runs long, we’ll confirm the extension. If we finish early, you pay less.
- Parts/materials are separate and approved with you before purchase.
- Back up your data. We’re careful, but repairs carry risk. You’re responsible for having current backups.
- Authorization. You authorize us to access devices, install/remove software, and take reasonable steps to diagnose & repair.
- Estimates. We’ll give ranges where we can. If new info changes scope, we’ll discuss before proceeding.
- Payment. Due at completion of visit or upon invoice. Online payments available.
- Warranty. Our workmanship on the same issue is supported for 30 days. Different/new problems aren’t covered.
- Liability cap. To the maximum allowed by law, our liability is limited to the amount you paid for the service in question.
Detailed terms
1) Scope & Authorization
You authorize ConstantReality.com to diagnose and perform repair, maintenance, configuration, and related services on your equipment and network. You confirm you have permission to authorize this work for the property and devices involved.
You authorize us to install or remove software/tools needed for service (including remote-assist tools when applicable) and to create administrative access as required for the duration of the work.
2) Billing & Timekeeping
- On-site: 1-hour minimum. After the first hour, billing is for actual on-site time (rounded to the nearest 15 minutes).
- Remote: billed for actual time worked.
- Parts & materials: billed separately with your prior approval.
- If more time is needed than the initial slot, we’ll confirm an extension or schedule a follow-up. No penalties if a follow-up is required.
- If we finish early, you’re charged less—only for time used beyond the minimum.
3) SLAs & Response
Paid SLAs apply to Support tickets only and set a response target (not a resolution guarantee). If we miss the response window, any prepaid SLA fee converts to account credit.
4) Data, Backups & Risks
Repairs and configuration carry inherent risk. You are responsible for maintaining current backups of your data. We are not responsible for data loss, corruption, or incidental damages arising from existing faults, malware, failing hardware, or pre-existing misconfiguration.
5) Estimates & Changes
We’ll provide time and cost estimates where practical. If new findings materially change the plan, we’ll discuss options and obtain your approval before proceeding.
6) Warranty & Support Window
- Workmanship on the same issue is supported for 30 days from the service date/invoice.
- New issues, environmental changes, third-party updates, or different faults are out of scope.
7) Security, Privacy & Access
We handle your information confidentially and access only what’s needed to complete the work. You agree to provide necessary passwords/credentials or an authorized contact on site.
8) Payment
Payment is due at completion of the visit or upon invoice. We accept common payment methods. Late or unpaid invoices may incur reasonable admin fees as permitted by law.
9) Safety & Right to Decline
We may pause or refuse work if conditions are unsafe or if continuing would risk damage without your informed consent.
10) Liability Limit
To the fullest extent permitted by law, our total liability for any claim related to the services is limited to the amount you paid for the service that gave rise to the claim.