Computer Repair Service Agreement
Please include the make, model, and serial numbers, if possible, in Remarks field.
- DISCLAIMER ______
- You agree to let ConstantReality.com fix your computer. ConstantReality will only perform and provide computer services, repairs and upgrades as requested by the customer. ConstantReality will conduct honest, reasonable and considerate services. Our goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
- Computer Service/repairs are provided as a service. There may be circumstances under which you computer cannot be repaired. It will have to be rebuilt or upgraded. Examples: Age of PC, repair/replacement parts obsolete (RAM, Motherboards, etc.)
- The length of time required to service/repair your computer or devices depends on the issues the device is experiencing.
- You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have met the necessary backups of your data so that, in the event of such loss, the data can be restored. ConstantReality will not be responsible for data loss nor will ConstantReality be responsible for restoring lost data. (See 4.4 below)
- You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted or uninstalled upon completion of the service if requested (unless it was purchased).
- All Remote Repair services are subject to the terms in this agreement.
- BILLING TERMS ______
- Computer services/repairs are billed as stated on the service order or invoice provided.
The most common services are charged by flat rate fees that can be found on the Services page of ConstantReality.com. Services not listed on the Services page may be charged by the hour. Our rate is $80 an hour. An example would be a WIRED network setup. This would take much more time to complete compared to a flat rate service. The minimum charge for an hourly service is 1 hour @ ($80 + tax).
- There is a minimum charge of $49.95 for any house call made or any service performed.
- Not all services can be completed on site and therefore, must be completed in Our home office.
- An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
- In the case that there is an unforeseen deviation beyond the above estimated amount, every effort will be made to contact the customer and inform the customer of the situation and receive authorization to continue or stop at that estimate limit.
- In the case that you cannot be reached, work will be stopped until contact is established. Once you are reached; your decision to continue or stop will be honored by ConstantReality.
- All services/repairs are subject to sale Texas State Sales Tax.
- All Remote Repair services must be paid before services are performed. If for any reason you are not satisfied or ConstantReality cannot complete the service, you will get a full refund.
- PAYMENT TERMS ______
- Full payment is due upon completion of services, upgrades, or repairs.
- Computer parts, hardware, and software that need to be special ordered must be paid in advance.
- ConstantReality accepts cash, or check. Major credit cards can be used to pay online. You will be charged a $30.00 service fee for any returned check with NFS and some credit card payments may have a transaction fee included to the total amount of the bill.
- It is a crime to write a bad check and ConstantReality will pursue further action if an invoice is left unpaid.
- LIABILITY ______
- Service(s) are provided in an effort to fix, upgrades, or otherwise repair the computer system(s) for which you request such service(s).
- Your system will not be intentionally harmed. The primary goal is to fix your computer; not damage it.
- In the case of accidental damage to your system, including data loss caused by already existing problems in your system such as a virus, poorly configured software, hardware problems or hardware failures; You agree to not hold ConstantReality responsible to any of these pre-existing problems.
- It is your responsibility to backup your data. ConstantReality will not be responsible for data loss or any other damages. (see 1.4 above).
- SUPPORT ______
- Customer satisfaction is our utmost importance.
- All Services will be conducted in a professional, reasonable, and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
- Free support will be provided for problems to be resolved from the service ordered that were not resolved. After 30 days from the date on the invoice, ConstantReality will no longer offer free support.
- Warranty work will only be covered if it is related to the work on the invoice. Unrelated work will not be covered by the warranty and may be charged accordingly.
- REPAIRS & SERVICE GUARANTEE ______
- All services and repairs are guaranteed for 30 days from the date on the invoice or the Service Order.
- If later found that the service or repair was incorrectly diagnosed by the technician; then ConstantReality will perform the repair/service free of any labor charge. Only parts will be charged if needed to correct the problem.
- ESTIMATES ______
- ConstantReality offers free estimates over the phone and through our ticket system / e-mail.
- For in home/on-site estimates there will be a $19.95 service fee for our time in traveling to and from your location. If you decide at that time you would like ConstantReality to work on your system, this fee will be waived and you will only be charged for the service being performed. (See 2.1 above).
- If you decided at the time of the in home service call you would not like ConstantReality to fix your computer; you will be charged the $19.95 service fee and will have to pay for any additional services performed at that time.
Remarks/Comments (Please initial each statement(s) before signing this document).
______________________________________________________________________________________________________________ ______________________________________________________________________________________________________________ ______________________________________________________________________________________________________________ ______________________________________________________________________________________________________________ ______________________________________________________________________________________________________________
Technician�s Signature:____________________________________ Customer ID:_____________
Date:______/ _______/ _______ Service Order/Invoice Number:______________
I hereby agree to the above terms and authorize ConstantReality to perform services/repairs stated in the service order. I also agree to the terms and conditions within this Agreement.
Customer Signature:_____________________________________Date:_____/ ______/ _______
Customer Printed Full Name:______________________________ Date:_____/ ______/ _______